BAY OFFICE : 02920 489 000
CATHAYS OFFICE: 02920 388 399

Keylet Sales and Lettings Agents Cardiff - OUR SERVICE PACKAGES

Choosing a Landlord Package that is Right for You

We offer two main packages, "Let Only" for landlords who take an active role in looking after their properties but need help finding tenants or "Full Management" for landlords who prefer to take a back seat and have all the hard work done for them.

We also offer a complete range of services which can be tailored in addition to our standard Management and Let Only package in order to meet your individual needs.

Rental appraisal

An experienced lettings adviser will meet you at your property to perform a free rental valuation and assessment. This assessment will take into consideration location, demand and condition of the accommodation, and if necessary, advice will be given on any areas which may require improvement.

Viewings & Tenant selection

Prospective tenants are required to meet in our office where they will discuss their requirements with a lettings advisor. They will then be chauffeured in one of our branded company vehicles to view suitable properties. Upon selection we will take the tenant through our referencing procedures to see if they meet our strict requirements.


A thorough vetting service of each tenant is conducted. Full references including financial profile and credit check together with an employment and previous landlord reference are conducted by an external company. Depending on the type of letting just a Financial Guarantor may be sufficient. In certain circumstances a combination of both are required.

Legal documentation

Once a suitable tenant has been selected, we will organize the preparation and execution of an appropriate Tenancy Agreement and other legal documentation in accordance with current legislation.

Security deposit

All tenants are required to pay a security deposit of a minimum of one months rent, in some instances we will ask for an additional top up.

All deposits are registered with an approved deposit scheme in line with the Tenancy Deposit Scheme government regulations (www.direct.gov.uk/en/TenancyDeposit).

This deposit will be held by Keylet during the period of the tenancy and subsequent extensions in a secured client account. Please note this is not negotiable under any circumstances.

Rent collection

We will collect the rent on your behalf on the first day of every month by Direct Debit. Our accounts department will then process all payments and deductions and the remaining amount will be forwarded to your bank account via BACS by the 15th of every month.

You will then be sent a rental statement with a full breakdown of all payments through the post, and if requested, via email and SMS text.


During the tenancy, your property will be inspected three times a year. At the end of the tenancy our letting department will conduct a rent review (where applicable) and arrange the re-letting of your property without further instruction.


With the introduction of the Tenancy Deposit Scheme an inventory is now more important than ever before. An inventory is a record of the condition of the property at the commencement of the tenancy used to avoid any differences of opinion upon the tenants vacating. For an additional charge we can arrange for a full inventory to be conducted on your behalf.

If you do not provide us with a copy of an inventory prior to the commencement of any new tenancy then we will automatically arrange this for you. Please be advised that any personal or sentimental items should be removed before letting. Please note that our management service does not include supervision of your property when vacant.

Maintenance & repairs

At Keylet we pride ourselves on our high quality workmanship together with a fast and reliable workforce. We offer a comprehensive range of services from bleeding a radiator to full refurbishment of derelict houses. We have effective procedures in place when dealing with tenant problems, in order to eliminate any reoccurring problems that may arise. We use a range of contractors, from qualified electricians to multi skilled, general workers. We provide an in house maintenance service for management properties in order to avoid any compensation issues that could escalate due to non-performance of maintenance. Coordination of any repairs or maintenance to your property will be conducted up to a pre-agreed limit, and settlement of invoices will be deducted from the rent. You will be consulted for any expenditure in excess of £100, except in emergencies. All maintenance works instructed and managed on your behalf will incur a handling fee + VAT.

There is also an option of a part management service whereby you will take full responsibility for the coordination and management of all repairs and maintenance works at the property except in emergencies should we not be able to contact you. Please note, as part of the part management service, Keylet will not be held liable for any claims that may arise in the event of non performance or delay to maintenance works or repairs being completed by either you or your appointed contractor.

Investment packages

Purchasing property as an investment has made some of the wealthiest people in the world, whatever happens in the stock market, property remains an excellent medium to long term investments.

Keylet can provide a specialist service to introduce those individuals to the property market. This service will assist individuals who either do not wish to get involved with finding suitable property or investors who do not know the current local market and wish to use specialist knowledge before investing in property in Cardiff