BAY OFFICE : 02920 489 000
CATHAYS OFFICE: 02920 388 399


Keylet Sales and Lettings Agents Cardiff - MOVING OUT

And now the end is near....

We’ll get in touch about a month before the end of your tenancy to keep you up to speed on what you will need to do.

You will need to confirm your departure date and time with us so that we can schedule in our visit to complete the exit inspection with you.

During this visit we'll go through your inventory, check on the condition of the property and collect any keys that have not already been returned. Its important to remember that we can only complete the inspection once all members of your group have moved out and all personal belongings have been removed.

By conducting check out inspections we can agree on any damages that need attending to and cleaning required before you leave and ensure that our properties are in good condition for all our new customers.

You will then be notified in writing as confirmation the decision made and proposed deductions from your deposit. If you can't meet us on your check out date a member of our team will check your apartment and you will be notified in writing as above.

We believe in honesty and respect and you can trust us to be fair with our charges.

We would prefer however to give you your full bond back so follow our handy hints to help us with this:

  • Once you have moved out of the property we will not be able to allow you further access. If we do have to attend to let you on we have to apply a call out fee of £30.00 plus VAT for each visit. You may find the Royal Mail redirection facility useful to forward your mail to your new address, see www.royalmail.co.uk for further details.
  • Cleaning is one of the main issues picked up on during the exit inspections. Make sure you do it before you leave and be careful to include areas which are normally missed including inside kitchen cupboards, the fridge, under beds, skirting boards and shower screens.
  • Don’t use blue tack!! The oils in blue tack leave stains on the walls which can only be removed by repainting which you will end up being charged for.
  • Note your final meter reading to close your accounts with the relevant utility providers.

Once you’ve moved out the only loose end left to tie up is the return of your bond deposit.

Download the Keylet Executive Handbook