We know how difficult it can be when something isn't working. This is why we have designed and developed our state of the art online maintenance reporting system to make the whole process easier.
Simply log on to your home page by clicking on the link in the sidebar and follow the prompts. The more information you can give us the better, it all helps to make sure we can pin point the problem quicker.
When reporting maintenance use your initiative, we’re not expecting you to get you tool box out and get to work but we do need you to provide us with accurate feedback and to be realistic with your expectations.
Be clear on what you are responsible for (i.e light bulbs, unblocking sinks) and act accordingly.
Our in house maintenance team enables us to ensure that works are carried out on all managed properties once a maintenance query has been reported to us. We have seen a vast improvement in the response time for works to be completed and the direct feedback from our team ensures that the Maintenance Manager can report back to the tenants immediately.
We strive to respond to all non emergency issues within 48 hours and will provide you with a full assessment of the problem and an expected time frame for resolution.
You can log on to your homepage for a full update on the progress of a job at any time.
You will also have 24 hour access to emergency contractors by calling the Out of Hours Support Line on 02920 388 399.
Keylet are proud to work with Red Badge Electrical, Gary has been part of the team for years and as well as ensuring all our managed properties have the appropriate Electrical Safety checks and PAT tests, he also is our 24/7 point of contact for any electrical issues.