Maintenance Requests

Please report any maintenance requests through our FixFlo Portal here . Our maintenance team will receive your request and assign a contractor if necessary. Either Keylet or the contractor will be in touch to arrange access.

If your property is let only, please refer to your Landlord. Details will be provided on your contract.

Report Repair

Emergency Information

Please note that the following information is for properties managed by Keylet. If your property is let only, please refer to your Landlord (details will be provided on your contract).

During out of hours (including Sundays, Bank Holidays and Christmas shut-down), please contact the below for any urgent issues that require immediate attention. An external contractor will attend as soon as possible, however please be advised that some repairs may not be completed immediately.

Emergency Electrical Faults: Red Badge Electrical - 07968372897

Emergency Plumbing / Heating Issues: Gas Tech – 07951759721

Suspected Gas Leak: Wales and West Utilities - 0800 111 999

Emergency Locksmith: Cardiff City Locksmiths – 07399952999

Please be advised that contract holders will be charged for any false call-outs. Contract holders are still required to report faults via FixFlo.